Declined Charge Policy: If a charge for the monthly membership fee is declined on the date of billing, due to a canceled card on file, or due to insufficient funds, then a $15 fee will be added on to the amount due.
Late Fee Policy: If a monthly membership fee charge is delinquent for a period of 10 days past the membership’s monthly billing date a $20 late fee will be added to the amount due.
Declined Charge Fees & Late Fees must be paid on the membership account in order for it be considered current and in Good Standing.
Cancellation Policy: Hollister House Of Grappling does not have a 30-Day Cancellation notice policy. You may cancel your membership at anytime by texting your cancellation request to 408-661-1465 and a confirmation text of the cancellation will be returned acknowledging the request and completion of cancellation.
The only exception will be if the request comes in the day of your billing date or 24 hours before your billing date as it leaves no time to process the cancellation before the charge goes through.
Gilroy BJJ does not provide refunds or prorated fees based on when a cancellation request is received in relation to the prior billing charge. Members may continue to train until the same day of the following month past their final payment date as fulfillment of 30 days of training paid for.
Reactivation Policy: If a membership is canceled, upon reactivation the membership’s monthly rate will increase by an additional $25 a month.
Membership Freeze Policy: A membership will only be paused if the account is in good standing with no fees past due (otherwise it will be canceled). Members must submit a request to put their membership on hold via email or text stating the length of the pause requested & reason. A freeze will only be granted for the following:
Injury or Medical Disability: Verification from a physician must be provided stating the nature of the injury preventing the member from utilizing their membership at Hollister House of Grappling and include a recommended length of pause.
Maximum Pause Term Limit: The maximum term for a granted Freeze per year is 6 months. No further Membership fees will be collected during the approved freeze. Access to training during the freeze will be suspended. At the end of the freeze period the membership will be reactivated and monthly charges will automatically resume on the next regular billing date.
If a length of recommended pause by a physician is longer than 6 months the account can/will be canceled with a reinstated membership set at the same rate in the future.
Pause Request Decisions: If a request does not conform to this Membership Pause Policy the member will be notified that the request has been denied and membership shall remain active unless cancelled.
