Declined Charge Policy: If a charge for the monthly membership fee is declined on the date of billing, due to a canceled card on file, or due to insufficient funds, then a $15 fee will be added on to the amount due.
Late Fee Policy: If a monthly membership fee charge is delinquent for a period of 10 days past the membership’s monthly billing date a $20 late fee will be added to the amount due.
Declined Charge Fees & Late Fees must be paid on the membership account in order for it be considered current and in Good Standing.
Cancellation Policy: A 30 Day Cancellation Notice is required. As such, unless a notice is given on the exact billing date of the account, there will be one final billing that falls within that 30 day period and is processed as final payment due for the membership.
A “Cancellation Request” is required via email to hollisterhog@gmail.com or text message to 408-661-1465
A confirmation text message confirming receipt of the cancellation notice will be returned acknowledging the request & completion of cancellation.
Gilroy BJJ does not provide refunds or prorated fees based on when a cancellation request is received in relation to the prior billing charge. Members may continue to train unit the same day of the following month past their final payment date as fulfillment of 30 days of training paid for.
Reactivation Policy: If a membership is canceled, upon reactivation the membership’s monthly rate will increase by an additional $25 a month.
Membership Freeze Policy: A membership will only be paused if the account is in good standing with no fees past due (otherwise it will be canceled). Members must submit a request to put their membership on hold via email or text stating the length of the pause requested & reason. A freeze will only be granted for the following:
Injury or Medical Disability: Verification from a physician must be provided stating the nature of the injury preventing the member from utilizing their membership at Hollister House of Grappling and include a recommended length of pause.
Maximum Pause Term Limit: The maximum term for a granted Freeze per year is 6 months. No further Membership fees will be collected during the approved freeze. Access to training during the freeze will be suspended. At the end of the freeze period the membership will be reactivated and monthly charges will automatically resume on the next regular billing date.
If a length of recommended pause by a physician is longer than 6 months the account can/will be canceled with a reinstated membership set at the same rate in the future.
Pause Request Decisions: If a request does not conform to this Membership Pause Policy the member will be notified that the request has been denied and membership shall remain active unless cancelled.
