Privacy

What information do we collect?

We only collect personally identifiable information from you when you log into our site or enter information into our form fields. You may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience

(your information helps us to better respond to your individual needs)

To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

To send periodic emails

(the email address you provide may be used by automated, trigger-based email campaigns to send you information, respond to inquiries, and/or other requests or questions)
To contact you

(if you request that we contact you)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Your information is stored in a password protected database.

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This information is collected in an anonymous form that includes no personally identifiable information. No personally identifiable information is collected on this website unless that information is explicitly submitted via a fill-in form. For example, an email address submission is requested in order to Work with Us on https://hollisterhouseofgrappling.com and users will have the option to provide this information or not.

This anonymous information generated by cookies is transmitted to Google where it is processed to generate anonymous, aggregate reporting on website activity strictly for the domain Hollisterhouseofgrappling.com. These reports are used to gain insight on how best to optimize the user experience, content, and marketing at https://hollisterhouseofgrappling.com.

Remarketing

Cookies are also used to display remarketing advertisements, based upon the user’s previous visits to https://hollisterhouseofgrappling.com, across the internet.
Remarketing advertisements are displayed through Google’s display-advertisement network. Users may opt out of Google’s use of cookies at any time by visiting the Google Ads Preferences Manager.
Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://hollisterhouseofgrappling.com

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Website:

Hollisterhouseofgrappling.com

 

Hollister House Of Grappling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, fill out a form, or communicate with us — including via SMS/text message.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Date of birth (for minors’ waivers)
  • Emergency contact information
  • Health or injury disclosures (for waiver purposes)
  • Payment information (processed securely through third-party processors)

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring URLs
  • Device type and operating system
  • Cookie and tracking data (see Section 5)

How We Use Your Information

We use your personal information for the following purposes:

  • To process membership registrations, class sign-ups, and waivers
  • To communicate with you about class schedules, events, and promotions
  • To send appointment reminders, follow-ups, and important updates
  • To respond to inquiries and provide customer support
  • To send SMS/text messages when you have opted in (see Section 4)
  • To process payments and manage your account
  • To improve our website and services
  • To comply with legal obligations

SMS / Text Message Communications

Opt-In Consent

By providing your mobile phone number and checking the SMS consent box on any of our forms, you expressly consent to receive text messages from Hollister House Of Grappling. These messages may include:

  • Class schedules and updates
  • Appointment reminders
  • Promotional offers and special events
  • Follow-up messages regarding your membership or trial

Message frequency may vary. Message and data rates may apply.

How to Opt In

You may opt in to SMS communications by:

  • Checking the SMS consent checkbox on our website contact, lead, or waiver forms
  • Texting a designated keyword to our business number (if applicable)
  • Verbally or written consent provided in-person at our facility

How to Opt Out / Unsubscribe

You may opt out of SMS messages at any time by:

  • Replying STOP to any text message you receive from us
  • Contacting us directly at [your email] or [your phone number] to request removal

After opting out, you will receive one final confirmation message and will not receive further SMS communications unless you opt in again.

For help, reply HELP to any of our messages or contact us directly.

Your SMS opt-in consent, mobile phone number, and any information provided for the purpose of SMS communications will NEVER be sold, rented, shared, or disclosed to any third party or affiliate for marketing or promotional purposes.

This data is used solely by Hollister House Of Grappling to send you the communications you have consented to receive. We do not sell, trade, or transfer your SMS opt-in information to outside parties under any circumstances.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

Types of cookies we may use:

  • Essential cookies – Required for the website to function properly
  • Analytics cookies – Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies – Used to serve relevant ads or track campaign performance

Your cookie choices:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

We do not use cookies to collect SMS opt-in data or to send text messages.

Data Security

We take the security of your personal information seriously. We implement the following safeguards:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure storage of personal data through our CRM and software platforms
  • Limited access to personal data — only authorized staff and necessary service providers
  • Regular review of data security practices

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Data Sharing & Third Parties

We do not sell, trade, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only in the following limited circumstances:

  • Service providers – Trusted vendors who assist with website hosting, payment processing, scheduling software, or CRM tools, strictly to provide services on our behalf and bound by confidentiality agreements
  • Legal compliance – If required by law, court order, or government authority
  • Business transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice

Reminder: SMS opt-in data is never shared with any third party for any marketing purpose. Ever.

Your Rights

You have the following rights regarding your personal information:

  • Access – Request a copy of the personal data we hold about you
  • Correction – Request that we correct any inaccurate or incomplete information
  • Deletion – Request that we delete your personal data (subject to legal retention requirements)
  • Opt-Out of SMS – Reply STOP to any text or contact us directly
  • Opt-Out of Email Marketing – Click “Unsubscribe” in any marketing email
  • Data Portability – Request your data in a portable format where applicable

To exercise any of these rights, contact us at:

info@holliserhouseofgrappling.com
408-661-1465

Hollister House Of Grappling 401 McCray St. B14 Hollister, CA

We will respond to all requests within 30 days.

Children’s Privacy

Our services are available to minors when a parent or legal guardian provides consent and completes all required waiver documentation. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Hollister House Of Grappling
info@hollisterhouseofgrappling.com
408-661-1465
www.hollisterhouseofgrappling.com